Frequently Asked Questions
Where do you ship?
We deliver to all 50 U.S. states, including Alaska and Hawaii. To keep products fresh, we’re not able to ship to PO boxes or APO/FPO addresses.
How much does shipping cost?
Shipping is free on every order—no minimums, no handling fees.
When will I receive my order?
All orders ship out of our facility on Mondays. Once your order is shipped, meals will be in transit for 1-2 days.
You’ll receive a tracking link by email/SMS as soon as your order is on the way.
How do you keep food fresh during delivery?
We pack orders in insulated shippers with gel ice packs and seal items for freshness, helping maintain safe temperatures from our kitchen to your door.
What if my order arrives damaged?
We stand behind every delivery. If anything arrives damaged or unsafe, contact us within 48 hours with photos and your order number—we’ll replace or refund promptly.
How can I find my tracking number?
Once an order is prepared and ready to ship you will receive an email with your FedEx tracking information.
Is your packaging recyclable?
Yes! All of our packaging including our boxes, coolers, trays, and sleeves is recyclable.
Can I make special delivery requests?
We are not able to guarantee that the shipping carrier will be able to follow very specific requests when it comes to delivering your packages. When the package leaves our facility, the package is out of our direct control and even the carrier has to rely on their delivery drivers when it comes to how packages are delivered.
Can I set up a recurring subscription?
Yes! We offer monthly subscriptions with discounted pricing, priority fulfillment, and early access to new products. See our Subscription Info page for details.
I have a restaurant/store—how do I become a wholesaler?
We’d love to work with you! Fill out our Wholesale Inquiry Form and a team member will be in touch within 1–2 business days.
Can I place a single order or do I need a subscription?
You can place one-time orders with no commitment. A subscription is optional if you want recurring deliveries.
Can I edit or cancel my order after placing it?
Because we begin processing immediately, orders generally can’t be edited or canceled once placed. For subscriptions, make any changes before the weekly cutoff to affect the next shipment.
Can I change the shipping address after checkout?
Once an order is finalized, we’re unable to edit the shipping address. Please double-check your address and contact details at checkout. Orders with incorrect info aren’t eligible for refunds.
How do I apply a discount code?
Enter your code during checkout in the promo/discount field. For subscriptions, apply the code from your account’s subscription actions.
What if my order arrives damaged?
We stand 100% behind our products. If your box or items arrive damaged, thawed beyond safe temps, or with missing items, contact us within 48 hours of delivery. Please include your order number and clear photos of: the outer box, insulation/ice packs, and affected items. Once verified, we’ll replace the item(s) or issue a refund/credit—your choice.
What is your return policy?
Because our products are perishable, we do not accept returns or exchanges. If a carrier returns a package to us or a delivery is refused, items are disposed of and are not eligible for resale. To avoid delivery issues, double-check your shipping address and contact details at checkout.
What is your refund policy?
Approved claims for damaged/unsafe/missing items are eligible for a replacement, store credit, or a refund to your original payment method. Refunds typically post within 5–10 business days after approval (timing depends on your bank). Orders with incorrect addresses, missed deliveries, or theft after a confirmed delivery scan are not eligible for refunds. If you need help, reach out to our support team and we’ll make it right.